Customer Rewards – Terms & Conditions
LM Windows, Doors & Glazing (also trading as LM Windows & Doors), a trading name of LM Plumbing & Property Maintenance Ltd
Last updated: 17 October 2026
These terms cover our Referral Rewards, Neighbour Rewards and Neighbour Discount.
1. Who runs the scheme
The scheme is run by LM Plumbing & Property Maintenance Ltd ("LM", "we", "us"), company number 15615254, registered office 103a High Street, Lees, Oldham, England, OL4 4LY. We are an Assure Certified Installer (Cert No 2043). We serve Oldham, Saddleworth and Greater Manchester.
Contact: WhatsApp/phone 07401 219176 · info@lmplumbingandproperty.co.uk · lmplumbingandproperty.co.uk
2. Definitions
• Qualifying job: any work carried out by LM, including windows, doors, glazing, plumbing and property maintenance that is completed and paid for in full.
• Job value: the final invoiced value of the job, excluding VAT. Quotes, estimates and deposits do not count.
• Completion date: the date we finish the installation, as shown on your invoice or completion paperwork.
• Neighbour: a property on the same street as the original installation.
3. Referral Rewards
Who can refer: Anyone aged 18 or over – you do not need to be an existing LM customer. LM employees and subcontractors cannot take part.
How to refer: the new customer must give us your full name when they first contact us, and in any case before we issue their quote. We cannot add a referrer after the quote has been issued.
Reward amounts (based on the referred job's value, excluding VAT):
Referred job value (ex VAT) | Your reward
£500 – £1,499 | £50
£1,500 – £3,999 | £75
£4,000 and over | £100
Jobs under £500 ex VAT do not earn a referral reward. There is no limit on the number of people you can refer. Only one referral reward is paid per referred job; if more than one person is named, the first person named will receive it.
4. Neighbour Rewards (LM customers only)
If someone on the same street as your property books a job with us within 90 days of your installation's completion date, you will receive:
Neighbour job value (ex VAT) | Your reward
£750 – £2,499 | £50
£2,500 and over | £100
Neighbour jobs under £750 ex VAT do not earn a neighbour reward. "Books" means the neighbour has accepted our quote and paid any deposit within the 90 days. The neighbour job itself must still be completed and paid for in full.
5. Combining rewards
Referral Rewards and Neighbour Rewards can be combined. If you refer a neighbour who books within your 90-day window, you can receive both rewards for that job.
6. When and how rewards are paid
Rewards are paid only after the referred or neighbour customer has made their final payment. We aim to issue rewards within 30 days of that payment.
You can choose your reward as:
• an Amazon voucher;
• a Love2Shop voucher;
• a B&Q voucher; or
• LM account credit.
Neighbour Rewards can be taken in the same choices. Vouchers are subject to the issuer's own terms and have no cash alternative. LM account credit can only be used towards future work with LM. It has no cash value, cannot be transferred and does not expire.
7. Neighbour Discount (public offer)
If you live near a recent LM job – for example, where you've seen our A-frame sign – you can get £50 off jobs over £750 ex VAT if you book within 90 days.
• You must live on the same street as the recent LM job, and the 90 days run from that job's completion date.
• You must tell us you are claiming the Neighbour Discount when you book. It cannot be added afterwards.
• One discount per job. The £50 is deducted from your final invoice.
• It cannot be combined with any other discount or offer unless we say so in writing.
• Claiming the Neighbour Discount does not stop the person who referred you, or the neighbour whose job you saw, from receiving their own reward.
8. Cancellations and refunds
No reward or discount is due if the referred or neighbour job is cancelled (including within any cancellation period), not completed, or refunded. If a job is refunded after a reward has been issued, we may deduct the reward value from any LM account credit or ask for it back.
9. Fair use
• You cannot refer yourself, anyone living at your address, or a job at a property you own or manage.
• We may refuse, withhold or reclaim a reward if we reasonably believe the scheme has been misused, for example through false details, duplicate claims or fake bookings.
• Our decision on whether a reward is due is final, acting reasonably.
10. Changes to the scheme
We may change or end the scheme by giving 30 days' notice on this page. Any referral or neighbour booking that meets these terms before the change or end date will still be honoured.
11. Your data
We use the details you give us only to run the scheme and deliver your reward. See our Privacy Policy: https://www.lmplumbingandproperty.co.uk/privacy-policy
12. Law
These terms are governed by the law of England and Wales. They do not affect your statutory rights.
Questions? WhatsApp or call 07401 219176, or email info@lmplumbingandproperty.co.uk.